CRM Software Advice

One of the most difficult tasks anyone can have is to compare CRM software applications. It is not easy. Have you ever tried to compare 2 hourse? or 2 cars? There are so many factors in place that many times it is quite challenging to know which is the best crm software, or how to compare crm software just to make it fair.

Well, part of my job was that, I used to work all day with different CRM tools and then just try to advice companies wich CRM software was the ideal for their working enviroment. So how do you compare crm software? Well, to start I used to work with a very basic list. I believe in using KISS with CRM (keep it simple stupid).

1. Flexibility. I like CRM applications that are flexible, I love when I can install and unistall plugins, addons and extra modules to my CRM tool. This means that the people that created understand that not all working enviroments are the same.

2. Support. With many applications you want to know that you have a support team behind. I have used excellent CRM applications where I can berely find any type of support from the vendor or producer. So what is the point then in using that CRM tool?

3. Speed. Let’s face it, this is a CRM, and our customers require speed. Any good CRM application needs to load fast, work fast, retrieve fast. It is all about speed, speed and speed.

4. Database. where is the data of my customers stored and how safe is this info kept.

5. Equilibrium between value and features.

As you can see comparing crm software is a complex task, but if you understand that not all CRM software are ideal for your organization , you will have an easier path ahead.