Web based Crm Software
OK. I’m an expert in topic, the reason is that I used to work with web based CRM software for over 2 years. So gosh, I hope you have a bit of time to read my post because I have a lot to say about web based CRM software. OK, so here we go.
Web based CRM software is a fantastic idea that can give you a lot of advantages vs conventional normal CRM software. When I talk about normal CRM software I’m talking about a CRM that is installed in your machine, so that means that the copy of the CRM is in your PC. This means that if you change of PC you need to reinstall the CRM.
With a web based CRM software it is different you can actually go to any computer and work straight away. Usually you login in a secure url or IP and then you will be able to log and create tickets and resolve your customer cases. Pretty cool isn’t?
Well, there is a catch, To start obviously with WEB based CRM Software or any web based CRM tool, if you loose internet connection, that means that you are cut from the world and you will not be able to work anymore. Second, you need to understand that you are accessing the web based application via your browser and that means that you are at the mercy of security updates, different versions of browsers, bugs and potential problems not with the web based crm application itself but with the browser you use to read and access the solution.
This may sound like a silly and small point but oh boy it is a pretty serious point to consider, later on in the next weeks, I will be talking a bit about some web based CRM reviews and how many of them were a waste of time and others instead were simply amazing.